VSSCyberOffice.com Billing Policy
If you are a:
Retainer client - your account is due monthly
(the 1st day of each month).
Hourly client - your account requires an 85%
deposit with the balance due prior to delivery.
Corporate / Government client - your account
is due Net 30
Billing Department Hours of Operation:
Monday - Friday: 9:00 am - 3:00 pm EST
Saturday - Sunday: Closed
Billing Department Contact Information:
Call Toll Free Phone Number: 888.580.8167 and enter
the extension of your project manager
*Business days are defined as 12:00 am - 11:59 pm
EST, Monday through Friday.
PAYMENTS
Payment by PayPal:
VSSCyberOffice accepts eCheck, email, and credit
card payments via PayPal. Clients who choose this
payment option may also be set up on a recurring
basis via PayPal's monthly subscription method. Your
account will be billed automatically each month.
Credit Cards:
VSSCyberOffice accepts payments by credit card
through our online payment portal via the
Authorize.net gateway. You may also setup a monthly
recurring credit card payment. Your account will be
billed automatically each month. Credit card
information is not stored on our
servers.
If you have questions regarding your invoice, please
contact your assigned project manager to discuss
your concerns prior to submitting a dispute to your
credit card company.
Other payment methods: VSSCyberOffice accepts
payments by personal check, company check, and money
order. All funds must be payable in US dollars.
Mail payments to:
Virtual Support Services, LLC
P.O. Box 825
Emporia, VA 23847
LATE PAYMENTS
Payments are due by 11:59 pm EST on the first of
each month. We allow a five day grace period for you
to make your payment on time. If payment is not
received by the end of the 5th day, a late fee of
$25.00 will be assessed.
FEES
Late fee: $25.00
Re-Activation Fee: $25.00
Credit Card Charge backs: $35.00 + Re-Activation Fee
NSF (Returned Check) Fee: $35.00 + Re-Activation Fee
Should you initiate a chargeback or if your payment
by check is returned, VSS will immediately suspend
all services for your account. The chargeback fee
and/or the NSF fee, will be added to your account,
along with the $25.00 account re-activation fee.
NOTE: Customers
who have initiated any combination of 3 charge backs
or NSF fee assessments within a 12 month period will
no longer have the option of payment by Credit Card
or Check.
DISPUTE RESOLUTION
We will only accept billing disputes in writing. We
will gladly correct any mistakes we've made in
billing your account, as quickly as possible. You
fax a full description of your dispute to
888.580.8167, or mail to our postal address (shown
above). Our goal will be to research the disputed
item(s) and to respond to your inquiry within 5
business days. Any charges incurred during this
resolution process, are your responsibility.
ACCOUNT SUSPENSION
If your account is suspended for any reason, a
$25.00 reactivation fee will be assessed.
ACCOUNT TERMINATION
If your account is terminated, it is permanently
cancelled. This means removal of all client data
files that are associated with your account. This
process cannot be reversed. Termination of your
account does not excuse any pre-existing payment
obligations under your client work agreement. Should
you wish to resume business with us, amounts owed
must be paid prior to establishing a new account and
a deposit may be required.
**Virtual Support Services, LLC. is not liable for
loss of profits, projected profits, expenditures,
investments, leases or commitments in connection
with your business, nor for the loss of any other
monetary or non-monetary benefits or profits,
resulting from the termination of an account.
DELINQUENT ACCOUNTS
Accounts that are not paid in full within 30 days
after the termination of services will be subject to
our collections process. In attempting to collect
your debt, any information we have will be presented
to the Collections Agent if no satisfactory payment
arrangement is in place. Delinquent accounts which
are presented for collections may affect your credit
rating.
Your Customer Contact information may be updated by
contacting us at 888.580.8167 or
click here
to send an email to our billing department. If your
account contact information is not correct or needs
to be changed, it may delay or prohibit your ability
to receive notices. It is solely your responsibility
to keep all personal and billing information
current. VSSCyberOffice is not responsible for
actions taken as a result of a customer's failure to
respond to notices. We recommend that you maintain a
valid email address on file. |
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