Virtual Business Owners Community - FAQ Center
  • F.A.Q: Manage My Member Account

    Answers questions about managing your member account. This includes retrieving logon and password information.

    1. How do I clear my web browser’s cache (to improve its performance)?
    2. What happened to my old LIFELines Account Login Information?
    3. I just registered for a new Account. How long does it take for approval?
    4. The listserv emails are becoming overwhelming. How do i stop them?
    5. I typed in the wrong username and/or password and now when I type it in correctly, I keep getting errors. What should I do?
    6. Oops, I forgot to print the Confirmation Page. How do I locate my Confirmation Number?
    7. I printed out the Confirmation Sheet, but where is the Confirmation Number?
    8. I changed my username and password and now I can't remember it. What do I do?
    9. I'm having problems resetting my password. What can I do?
    10. How do I make my email address available to everyone in the community?
    11. How do I hide my email address from all members?
    12. How do I add a photo to my profile?
    13. How do I change my password?

    1. How do I clear my web browser’s cache (to improve its performance)? - Top

    Web browsers temporarily store Internet files in a “cache” folder which enables you to quickly access websites you have recently visited. When this folder becomes full, your browser may become significantly slower, load broken pages, or it may “crash.”

    We recommend that you clear (or “purge”) the contents of the cache folder regularly to keep it functioning at top notch performance.

    Below are instructions for the following web browsers: AOL, Netscape, MACs, and IE:

    Clearing Cache on the BlackBerry Wireless Handheld

    Clearing the content caches clears both the rendered pages and server data:

    Highlight the BlackBerry browser icon and click the trackwheel.
    Click the trackwheel again to display the Browser Options menu.
    Scroll down to Options and click the trackwheel to open the browser options screen.
    Scroll down to General Properties and click the trackwheel to open the General Properties screen.
    Click the trackwheel to open the Cache menu.
    Scroll down to Clear Content Caches and click the trackwheel to clear your cache and return to the General Properties screen.
    Use the Escape button to page back through the screens to the BlackBerry main menu.


    -------------------------------------------------

    Clearing Cache on Safari 1.0 / Safari 1.0 for Macintosh OS X
    Open Safari.
    Select Empty Cache.
    Click Empty on the Are you sure message box.
    Exit and relaunch the browser.

    -------------------------------------------------

    Clearing Cache on Microsoft® Internet Explorer 4.0, 4.01, 4.5, and 5.0 for Macintosh®
    Click Edit and select Preferences on the Internet Explorer menu bar.
    Click the arrow beside Web Browser.
    Click Advanced.
    Click Empty Now.

    -------------------------------------------------

    Clearing Cache on America Online® 5.0 (32 bit)
    Click Start, select Settings and Control Panel.
    Double-click Internet Options to open Internet Properties.
    Click the General Tab.
    Click Delete Files.
    Click OK.

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    Clearing Cache on America Online® 6.0
    Click Start, select Settings and Control Panel.
    Double-click Internet Options to open Internet Properties.
    Click Delete Files.
    Click OK.

    -------------------------------------------------

    Clearing Cache on America Online® 7.0
    Click Start, select Settings and Control Panel.
    Double-click Internet Options to open Internet Properties.
    Click Delete Files.
    Click OK.

    -------------------------------------------------

    Clearing Cache on America Online® 8.0 & 9.0
    Click Start, select Settings and Control Panel.
    Double-click Internet Options to open Internet Properties.
    Click Delete Files.
    Click OK.


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    Clearing Cache on Microsoft® Internet Explorer 4.0
    Click Start, select Settings and Control Panel.
    Double-click Internet Options to open Internet Properties.
    Click the General tab.
    Click Delete Files.
    Click OK on the Delete Files dialog box.
    Click OK.


    -------------------------------------------------

    Clearing Cache on Microsoft® Internet Explorer 5.0
    Click Start, select Settings and Control Panel.
    Double-click Internet Options to open Internet Properties.
    Click the General tab.
    Click Delete Files.
    Click OK on the Delete Files dialog box.
    Click OK.

    -------------------------------------------------

    Clearing Cache on Microsoft® Internet Explorer 6.0
    Click Start, select Settings and Control Panel.
    Double-click Internet Options to open Internet Properties.
    Click the General tab.
    Click Delete Files.
    NOTE:Do not select Delete Cookies. Delete Files removes all the cookies stored on the computer.
    Click OK on the Delete Files dialog box.
    Click OK.

    -------------------------------------------------

    Clearing Cache on Netscape® Communicator / Navigator 4.0
    Click Edit and select Preferences on the Netscape menu bar.
    Click Advanced.
    Click Cache.
    Click Clear Memory Cache.
    Click Clear Disk Cache.
    Click OK.

    -------------------------------------------------

    Clearing Cache on Netscape® Communicator / Navigator 6.0
    Click Edit and select Preferences on the Netscape menu bar.
    Click Advanced.
    Click Cache.
    Click Clear Memory Cache.
    Click Clear Disk Cache.
    Click OK.

    -------------------------------------------------

    Clearing Cache on Netscape® Communicator / Navigator 7.1
    Click Edit and select Preferences on the Netscape menu bar.
    Click the Triangle next to Advanced to expand it.
    Click Cache.
    Click Clear Cache.
    Click OK.

    -------------------------------------------------

    Clearing Cache on Netscape® Communicator / Navigator 8.0
    Click Tools and select Options.
    Select Privacy under the Options tree on the left side of the screen.
    Click Cache.
    Click Clear Cache.
    Click Clear.
    Click OK.

    -------------------------------------------------

    Clearing Cache on Firefox
    Click Tools and select Options on the Firefox menu bar.
    Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
    Click Clear across from the Cache option.
    Click Ok to return to the browser main page.
    Exit and relaunch the browser. - Updated: September 30, 2005

    2. What happened to my old LIFELines Account Login Information? - Top

    In August 2004, the VBO system was upgraded and transferred to the vsscyberoffice.com servers. Members were contacted via email. Accounts with working email addresses were tranferred to the new system. If you are unable to logon using your old username and password, you will need to Register to establish a new account. - Updated: June 16, 2005

    3. I just registered for a new Account. How long does it take for approval? - Top

    Typically accounts are activated on the same day depending, however, we ask that you allow a 24 hour turn-around time.

    Upon activation, you will receive a "Welcome aboard" email. If you do not receive this email, please contact the online support help desk at: http://www.vsscyberoffice.com/cgi-bin/vbottx/ttx.cgi. - Updated: March 15, 2005

    4. The listserv emails are becoming overwhelming. How do i stop them? - Top

    To stop listserv emails from coming to your email inbox, please do the following:

    1. Logon and go to "Edit profile" located in the people section

    2. Scroll down to where it says "Email activated", click on the drop down menu and select "This email address is disabled"

    3. Click the "Update profile" button to confirm your changes. - Updated: May 13, 2005

    5. I typed in the wrong username and/or password and now when I type it in correctly, I keep getting errors. What should I do? - Top

    The VBO Community uses cookies and therefore remembers, all your incorrect login information. To clear the browser cache and history, follow the instructions below according to the type of Internet browsing software and computer.

    Netscape 4.x for Windows and Macintosh
    • From the Edit menu, select Preferences…
    • In the Category area, double click Advanced.
    • Click Cache.
    • Click the Clear Memory Cache button, and choose OK when prompted.
    • Click the Clear Disk Cache button, and choose OK when prompted.
    • In the Category area, click Navigator.
    • Click the Clear History button, and choose OK when prompted.
    • Click the OK button at the bottom of the Preferences box.
    • Close and restart your browser.

    Netscape 6.x for Windows and Macintosh
    • From the Edit menu, select Preferences…
    • In the Category area, double click Advanced.
    • Click Cache.
    • Click the Clear Memory Cache button.
    • Click the Clear Disk Cache button.
    • In the Category area, click Navigator.
    • Click the Clear History button.
    • Click the OK button at the bottom of the Preferences box.
    • Close and restart your browser.

    Netscape 7.x for Windows and Macintosh
    • From the Edit menu, select Preferences…
    • In the Category area, double click Advanced.
    • Click Cache.
    • Click the Clear Cache button.
    • In the Category area, double click Navigator.
    • Click the Clear History button.
    • Click the OK button at the bottom of the Preferences box.
    • Close and restart your browser.

    Internet Explorer 4.x, 5.x, or 6.x for Windows
    • From the Tools menu - if using IE 5.x or 6.x -or from the View menu - if using IE 4.x, select Internet Options…
    • The Internet Options… box appears with the General tab displayed.
    • Click the Delete Files… button that appears within the Temporary Internet files section.
    • Select the Delete all offline content checkbox, and then click the OK button.
    • Click the Clear History button within the History section, and choose Yes when prompted.
    • Click the OK button at the bottom of the Internet Options box.
    • Close and restart your browser.
    Internet Explorer 4.x for Macintosh
    • From the Edit Menu, select Preferences.
    • In the left hand column, click Advanced under the Web Browser heading.
    • Click the Empty Now button within the Cache section.
    • Click the OK button at the bottom of the Preferences Box.
    • From the Go menu, select Open History.
    • Holding down the Shift key, select the pages that you want to delete from the History list.
    • Release the Shift key and drag the selected items to the Trash icon.
    • Close the History window and empty the Trash.
    • Close and restart your browser.

    Internet Explorer 5.x for Macintosh
    • From the Edit Menu, select Preferences.
    • In the left hand column, click Advanced under the Web Browser heading.
    • Click the Clear History button within the History section, and choose OK when prompted.
    • Click the Empty Now button within the Cache section.
    • Click the OK button at the bottom of the Preferences Box
    • Close and restart your browser. - Updated: March 11, 2005

    6. Oops, I forgot to print the Confirmation Page. How do I locate my Confirmation Number? - Top

    Search your email box for the email subject title: VBO Member Account Approved! - Welcome Aboard! - Updated: March 7, 2005

    7. I printed out the Confirmation Sheet, but where is the Confirmation Number? - Top

    Click on the link to view the location of your "Confirmation" number at:http://vsscyberoffice.com/03/images/confirmation.gif


    - Updated: March 7, 2005

    8. I changed my username and password and now I can't remember it. What do I do? - Top

    You have two options:

    1. Visit the login page at
    www.vsscyberoffice.com/vcourses/
    and click on the "Send my details via email" button to reset your username and password. Or,

    2. Contact the VBO Support Help Desk at:
    http://www.vsscyberoffice.com/cgi-bin/vbottx/ttx.cgi
    to request a manual username and password reset.

    Please include your name and confirmation number. - Updated: March 6, 2005

    9. I'm having problems resetting my password. What can I do? - Top

    Contact the VBO Support Helpdesk at: http://www.vsscyberoffice.com/cgi-bin/vbottx/ttx.cgi, to have your password manually reset. - Updated: March 1, 2005

    10. How do I make my email address available to everyone in the community? - Top

    Logon and goto the "People" section, then click on "Edit profile"

    Scroll down until you see "Email display"

    Click on the drop down menu and select "Allow everyone to see my email address"

    Don't forget to click on the "Update my profile" button located at the bottom of the page. - Updated: March 1, 2005

    11. How do I hide my email address from all members? - Top

    Logon, goto the "People" section and click on "Edit profile"

    Scroll down until you see "Email display"

    Click on the drop down menu and select "Hide my email address from everyone" - Updated: March 1, 2005

    12. How do I add a photo to my profile? - Top

    Logon, goto the "People" section and click on "Edit profile". Scroll down until you see "Current picture"

    Click the "Browse" button and select the image from your computer or other media. Note: Make sure the image is not larger than the maximum size allowed or it will not be uploaded.

    Click the "Update my Profile" button at bottom of the page to finalize your image upload.

    - Updated: March 1, 2005

    13. How do I change my password? - Top

    Step 1: Logon

    Step 2: Locate the "Online Users" section

    Step 3: Find your name and click on it

    Step 4: Click the "Change password", button; type in your changes and click the "Change password" button again, to finalize the changes. - Updated: March 1, 2005

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