Virtual Business Owners Community - FAQ Center
  • F.A.Q: Help Desk Support Questions

    This group of FAQs answers questions about our online support help desk.

    1. Can I submit a help desk ticket 24/7?
    2. How do I change my screen resolution?

    1. Can I submit a help desk ticket 24/7? - Top

    Yes. Our help desk is monitored around the clock and provides support to dispersed clients located around the corner and around the globe.

    Trouble tickets are typically responded to the same day. However, depending on the nature of the problem it could take up to a 12-24 hour response time. - Updated: September 11, 2005

    2. How do I change my screen resolution? - Top

    If you would like to change your monitor resolution and color settings to better view our website, please follow the directions below.

    Macintosh

    • From the apple menu (top left corner), select "Control Panels".

    • From there, double-click the "Monitors" or "Monitors and Sound"
      control panel.

    • Select the monitor setting of "800 x 600" or higher.

    • Your screen will go dark and the new size screen will appear.

    • Close the control panel.


    • Windows

      • Click "Start" menu (lower left corner) and hold down left mouse button.

      • Scroll up to "Settings" and over to "Control Panel" (release mouse button).

      • Once open, double-click "Display".

      • Once open, click on the "settings" tab.

      • Move the slider until "800 X 600" is displayed (Desktop Area).

      • Use down arrow to select "16-bit Color" (Color Palette).

      • Press "OK" (follow the directions) - You may want to try to use these setting without restarting your computer. In most cases your computer will accept these setting without any problems (assuming you have enough "Free System Resources").

      • Close the control panel.

      - Updated: September 9, 2005

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